Warranties, Returns and Refunds

On Purchased and/or Repaired New and/or Vintage Clocks
All new, Black Forest clocks purchased through us come with one year, limited factory warranties.***We would be glad to help you with any issues involving this. Vintage clocks have a one year, limited warranty as well.
(***Certain movements, purchased directly from Schneider, are not warranted by the company and therefore cannot be by us).

Our restored cuckoos are vintage time pieces that require an understanding of how to handle and care for them. We provide detailed written instructions and videos to all our customers, which we encourage you to read and watch before purchasing, unpacking, and setting up your vintage clock.

No clock leaves our workshop without having been tested and run for a minimum of two weeks. We stand by the working condition of our clocks and provide any and all customer service you need to ensure that your clock is running as it should.

As such, we do not accept returns on our vintage clocks. It is simply too difficult to fairly gauge what is mechanical failure versus an issue with the way the clock is handled after purchase.

If, upon discussion, there is an issue with a clock that you wish to have addressed by us within the shop, the customer will pay shipping to and from as well as the cost of any repairs outside of warranty period.

NOTE : Warranties are not given to clocks displayed and intended for resale and are voided when used in this manner.

Please ask any questions about these policies prior to purchase.

Order Cancellation & Refund Policy

Order Accuracy

Please review product descriptions carefully before placing an order. All product specifications, including dimensions and details, are clearly listed on each product page. Pictures are part of this description.

Order Processing

Orders for new Black Forest clocks are typically submitted to our manufacturer in Germany shortly after they are placed. Because of this, cancellations may not always be possible once an order has been processed.

Cancellation Requests

If you need to cancel an order, please contact us as soon as possible. If the order has not yet shipped from our supplier, we will do our best to cancel it. With vintage models / parts shipped from our workshop, we ask you also tell us right away as we often ship same day.

Processing Fees for all Online Purchases

Credit card processing fees charged at the time of purchase are non-refundable. If a customer requests cancellation after payment has been processed, the refund will be issued minus the payment processing fee (approximately 3%).

Orders Already Shipped

If an order has already shipped from Germany or our shop, it cannot be canceled. In this case, return instructions may be provided after delivery. Customers are responsible for return shipping costs.

Refund Processing

Approved refunds will be issued back to the original payment method.